AT Mars at Home, WE STRIVE TO PROVIDE EXCELLENT SERVICE WHICH INCLUDES THE SECURITY OF

SHIPPING YOUR PACKAGES. WE HAVE OPTED TO PROVIDE YOU WITH MULTIPLE OPTIONS

FOR SHIPPING YOUR ORDER THAT PROVIDES TRACKING NUMBERS TO ENSURE THAT YOU

CAN MONITOR YOUR SHIPMENT AS IT TRAVELS TO YOUR DOORSTEP.

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

A. The time frame of an order delivery is divided into two parts: • Processing time: 3-7 Days • Shipping time: 14~30 Days

B. Shipping methods: USPS, DHL, Fedex, YunExpress, Yanwen..

C. Shipping fee: $5.45

—INTERNATIONAL STANDARD SHIPPING—

WE HAVE ELECTED TO USE THE MOST AFFORDABLE SHIPPING PRICES THROUGH PRIORITY

MAIL INTERNATIONAL. IT CAN TAKE UP TO 3-7 BUSINESS DAYS TO PROCESS ORDERS AFTER

THEY ARE RECEIVED. DELIVERY CAN RANGE FROM 5-10 BUSINESS DAYS DEPENDING ON

YOUR PROXIMITY (DOES NOT DELIVER ON SUNDAYS OR HOLIDAYS) AND HAS NO SPECIFIC

GUARANTEED DELIVERY TIME. DUE TO DIFFERING INTERNATIONAL CUSTOMS

PROCESSES, Mars at Home CANNOT BE HELD LIABLE FOR ANY PACKAGES SHIPPED VIA THIS METHOD

ONCE IT HAS LEFT OUR WAREHOUSE. SHOULD YOU RUN INTO ANY TRACKING ISSUES. PLEASE CONTACT THE SHIPPING CARRIER IF YOU DID NOT RECEIVE YOUR PACKAGE YOU

MAY FILE A COMPLAINT REPORT WITH THEM DIRECTLY. IN SOME CASES, WE MAY ELECT TO

USE A SHIPPING METHOD WHICH REQUIRES A SIGNATURE UPON RECEIPT, BASED ON THE

TOTAL VALUE OF YOUR ORDER. IF YOU WANT TO ENSURE THAT WE SHIP YOUR

INTERNATIONAL PACKAGE WITH TRACKING CONFIRMATION TO YOUR DOOR, YOU MAY

MAKE A DIRECT REQUEST WITH CUSTOMER SERVICE AT [email protected].